A support service active 24/7
The objective of our company is to supply businesses operating in various industrial sectors with efficient, automatic, and functional systems for the handling and storage of goods, tailored to the type of company production.
To ensure full operational capability and the efficiency of the automation solutions, we offer support services to address any operational emergency: 24/7 remote assistance managed in-house, support activities and help desk via VPN network directly on the PC/PLC installed on the client’s system, and operations for replacing original spare parts for AGV conveyors, palletisers, and automated warehouses.
Contact us for more details about our dedicated customer support services: with Trascar, the quality and efficiency of automated warehouses and handling systems are guaranteed!
SUPPORT
A skilled Trascar team is available 24/7 to provide all the necessary guidance for troubleshooting, as well as answers to general questions or specific issues related to the hardware and software components of the integrated logistics solutions developed by Trascar.
SPARE PARTS
Our company supports client businesses through the timely supply of original spare parts to improve the efficiency of each system and extend its operational life.
Excellent quality of materials, resistance to impacts and wear, durability over time, and ergonomics are the qualities that make our spare parts the best options available on the market.
REMOTE ASSISTANCE
In case of breakdowns and plant stoppages, Trascar’s assistance service is always active, providing the necessary telephone support to the client in real time.
The remote support service is organised and managed in-house by Trascar staff. A PC/PLC software technical support accesses the PC/PLC installed on the client’s system via a VPN network, thus eliminating the travel time of the operators assigned to the intervention and restoring operation in a very short time.
Contact us to find out more!
